Smarter Support Starts Here

At Mayne, we’re always looking for ways to improve the way we serve our clients. That’s why we’ve officially launched our brand-new Internal Ticketing System, designed to enhance the way support and modification requests are handled across our ERP platform.

From Inbox to Intelligence

Previously, support requests were managed via email, which—while functional—limited visibility, prioritisation, and workflow efficiency. Our new ticketing system transforms this process, automatically prioritising requests based on urgency and integrating directly into our team’s schedules to ensure prompt, organised responses.

Automation and AI in Action

One of the most exciting developments is the introduction of automation and artificial intelligence tools. These allow us to notify clients of their ticket status in real-time, from the moment it’s submitted to when our development team marks it as complete—delivering greater transparency and faster resolutions.

One Unified Platform for Efficiency

This new system allows the entire Mayne team to work seamlessly from a single platform, boosting productivity while improving client experience. It’s another step in our mission to provide industry-leading support and service for flooring distribution businesses across the UK and beyond.

Get Started with Mayne